1. Introduction
Orris Way Pty Ltd (ABN 75 703 380 170) (“we”, “us”, “our”) provides professional business and consulting services to clients across Australia. This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at orrisway.online or engaging our services, you agree to the practices described in this policy.
2. The Australian Privacy Principles
The Australian Privacy Principles regulate the handling of personal information by Australian businesses. We take our obligations under the APPs seriously and have adopted this policy to ensure our practices remain compliant. Where local state or territory legislation also applies to information we hold, we will comply with those requirements as well.
3. What information we collect
We may collect the following types of personal information:
- Your name, job title and organisation;
- Your email address and preferred contact details;
- Information you provide when requesting a quote or making an enquiry, including details about your business needs;
- Records of correspondence and communications with us;
- Billing and transaction information necessary to provide our services;
- Website usage data such as pages visited, browser type and general location, collected through standard analytics tools.
Where reasonably practicable, we collect personal information directly from you. In some circumstances we may receive information from third parties, such as a referee or a colleague engaging us on your behalf. We will only do this where it is lawful and reasonable to do so.
4. How we collect information
We collect personal information when you:
- Submit an enquiry, quote request or contact form on our website;
- Send us an email, including to ceo@orrisway.online;
- Engage us to provide consulting or business services;
- Interact with our website and its analytics-enabled pages;
- Communicate with us in person, by post or through professional networks.
5. Why we collect and use your information
We collect, hold, use and disclose personal information for purposes including:
- Responding to your enquiries and providing requested quotes;
- Delivering and administering our professional business and consulting services;
- Managing our client relationships, contracts and billing;
- Improving our website, services and customer experience;
- Complying with our legal, tax and regulatory obligations, including record-keeping requirements associated with our ABN;
- Protecting our lawful business interests, including fraud prevention.
We will not use or disclose your personal information for purposes unrelated to these, unless we have your consent or are otherwise permitted or required by law.
6. Direct marketing
We may use your contact details to send you information about our services that we believe may be relevant to you. Every marketing communication will include a simple way to opt out, and you may withdraw consent at any time by contacting us at ceo@orrisway.online. We do not sell, rent or trade personal information to third parties for their own marketing purposes.
7. Disclosure of personal information
We may disclose personal information to:
- Service providers who assist us with hosting, analytics, email, accounting or professional advice, where those providers act on our instructions and under confidentiality obligations;
- Professional advisers such as accountants, auditors and lawyers, where necessary;
- Government bodies, regulators or courts where required or authorised by law.
Some of our service providers may store data outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs, including through contractual safeguards.
8. Data quality and security
We take reasonable steps to ensure the personal information we hold is accurate, complete, up to date and relevant. We store information in secure electronic systems and, where applicable, secured physical files. Our safeguards include access controls, password protection, encryption in transit and staff confidentiality obligations.
Unfortunately, no method of transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security, and you provide information to us at your own risk.
9. Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it in a secure manner.
10. Access and correction
You have the right to request access to the personal information we hold about you and to ask for corrections where it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@orrisway.online. We will respond within a reasonable period, and there is generally no charge for making a request. In limited circumstances, we may decline access where permitted under the Privacy Act, and we will explain our reasons in writing.
11. Anonymity
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, we generally require identifying information to provide quotes, deliver services or issue tax invoices.
12. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. Cookies are small text files stored on your device. You can adjust your browser settings to refuse cookies or delete existing ones; doing so may affect some features of the website. Analytics data is used in aggregate and is not intended to identify you personally.
13. Third-party links
Our website may contain links to third-party websites. Those websites have their own privacy policies, and we are not responsible for how they handle your personal information. We encourage you to review the privacy policy of any website you visit through our links.
14. Complaints and feedback
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us with the details of your concern at ceo@orrisway.online. We will acknowledge your complaint promptly, investigate it fairly and respond with the outcome and any steps we will take.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
15. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page, and material changes will be highlighted where appropriate. Continued use of our website or services after an update constitutes acceptance of the revised policy.
16. Contact us
For any questions about this Privacy Policy or how we handle your personal information, please contact:
Orris Way Pty Ltd
ABN 75 703 380 170
Melbourne VIC, Australia
Email: ceo@orrisway.online
Website: https://orrisway.online